Case Studies

Samantha Brown - Technical Resource Manager

Company Name: One E Group

Location: Bolton, Greater Manchester

Samantha graduated from the Salford University with a First Class BSc Degree in Business and Management Studies. Before joining OneE, Samantha was a part time in-store Stylist and CRM Champion at Jo Malone London Limited, a boutique fragrance company.

When Samantha joined OneE, her first role was in the implementation of our client service offerings. Gradually, as new members of the team joined OneE, Samantha became responsible for their inductions and on-going training. After two years in this role, Samantha became supervisor of the implementation team.

Samantha has sat her ATT and CTA examinations over a period of four years, completing her studies for the former in November 2012, and for the latter in November 2014.

At present, Samantha’s primary role is to oversee the implementation, enquiries and aftercare processes ensuring that our clients and introducers receive optimum service. As part of her role, Samantha manages the in-house graduate team in terms of their professional and personal development, resources, projects and various other daily tasks. Samantha is also responsible for tracking engagements with our clients to ensure that service levels are maintained.

Samantha has proven that it is possible to specialise in one area of the business and become a senior member of the team.


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