Case Studies

Case Study - Graduate Trainee Account Manager

Company Name: Mattioli Woods

Location: Northamptonshire

Varied, fast-paced, and interesting are probably not the first words that spring to mind when you think about a career in retirement planning and wealth management, but after graduating from Nottingham Trent University with a degree in Business Studies and working as an account manager for a high street bank, I decided I wanted to work for a smaller company where real development and progression were available.  That is why I applied for the graduate trainee role at Mattioli Woods, and have really enjoyed the variety and challenges that have been presented to me so far.


Starting my job at Mattioli Woods


I moved to Northamptonshire in August 2010 and started working at Mattioli Woods in November 2010, as a trainee account manager.  The move from the north west was a daunting prospect without the extra challenge of starting a new career! However, everyone at Mattioli Woods was extremely supportive and made me feel very welcome which really helped.

I started with a group of four on the training team under the guidance of a training manager.  Starting with three others immediately gives you a support system as everyone works together to ‘find their feet’ and settle into the company.

Mattioli Woods is devoted to providing practical and thorough training.  This training covers all aspects of the day-to-day running of our bespoke SSAS and SIPP products, as well as technical legislation and various areas of investment, including commercial property transactions. Therefore, one day you may be processing a £500,000 investment and the next liaising with solicitors in order to purchase a £1 million property.  Training is varied from small group sessions to whole departments and covers all aspects of retirement wealth management, including pension accounting and administration, regulation, legislation, strategic consultancy and investment planning, which are all central to the role.


Having just completed four months on the training team I am already beginning to feel a real sense of responsibility by building up my own portfolio of clients.  This allows me to build on my initial training and develop my client portfolio knowledge but all the time getting support and guidance from my mentor who is an experienced account manager.  Although completing my time on the training team does not mean my development ends there as training is regular and ongoing.  I am frequently challenged with changes in legislation which means I have to digest a wide range of complex and detailed information quickly in order to provide optimum and compliant service to every client.


Gaining professional qualifications

Responsibility is given to you early in your career and account managers are also encouraged to study for professional qualifications.  The combination of theoretical and on-the-job training improves your confidence within your role and gives you real opportunity for progression. The support from Mattioli Woods to gain my qualifications is invaluable and includes course material, paid revision leave and exam entry fees which help motivate me to continually achieve and develop.  Having already obtained one module of the Certificate in Financial Planning I am now studying for my diploma and hope to have completed it within the next 12 months.



A day in the life of an account manager

As cliched as it sounds, I realised early on in my role that there is no such thing as a ‘typical day’ as an account manager at Mattioli Woods.  Rules and legislation constantly change and every clients’ retirement plans are unique and therefore the ability to prioritise and organise your workload is essential.


I work on a number of schemes ranging in size, some containing one bank account and one property to much busier schemes which involve buying and selling investments, processing contributions received into the scheme and calculationg the member’s benefit payments to name just a few.  Each task requires excellent knowledge and attention to detail as one miscalculation could lead to the scheme incurring a heavy tax charge. Having this responsibility is extremely motivating as it keeps me on my toes and ensures I never become complaisant regardless of the task I am carrying out whether its banking a cheque or processing a complex property purchase. 


The next step

The future for me at Mattioli Woods looks bright and exciting with continual growth of the company, both organic and through acquisitions creating a number of career opportunities. My aim is to become a senior account manager and then hopefully become a section manager and I know if I continue to show my desire and ambition, Mattioli Woods will present me with the opportunity to fulfil my goals.


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